How to request one
Write to support@numerovero.online with the transaction reference from your purchase history. Our authorised reseller, acting as Merchant of Record, issues the refund to the original payment method.
Refund policy
We want billing to be uncontroversial. This page explains when a refund applies. The Italian version is the binding reference text.
- 30 days to request a refund on unused credits
- Failed or duplicated charges are refunded in full
- Credits already consumed by completed checks are not refundable
Technical errors
Rows that end in a technical error are not billed at all: the reserved credits return to your wallet automatically, so no refund request is needed for them.